Returns & Exchanges – 7 Day Policy

Rukhsar Craft Limited (Trading as Rukhsar Hair and Beauty Salon)
Website: rukhsarsalon.co.nz

At Rukhsar Hair and Beauty Salon, we want you to be happy with your purchase. Please read our return and exchange terms carefully.

1. Our 7-Day Return & Refund Policy

• We do not offer refunds or exchanges for change of mind, so please choose your products carefully.
• Refunds or exchanges will only be provided if:
  • The product is unused, unopened, and in its original sealed condition.
  • The return is made within 7 days of receiving your order.
• Courier and shipping charges are non-refundable.
• If eligible, we will process a refund using your original payment method, or we can provide a replacement.
• Additional shipping charges may apply for replacements.

2. How to Return a Product

Please ensure products are packaged securely and returned in their original condition.
Return parcels should be sent to:

Returns Department
Rukhsar Hair and Beauty Salon
164E Stoddard Road
Mount Roskill
Auckland 1041
New Zealand

📧 Email: rukhsaar.beauty@gmail.com

👉 Please note: Return postage is at your own cost and is non-refundable. Standard delivery charges will apply for re-sent items.

3. Security of Payments

We use a secure hosted payment system to process online orders. All card transactions are encrypted in a 128-bit SSL secure environment.

• Your credit card details are processed safely and are not stored on our servers.
• We follow strict security procedures to protect your personal information against unauthorised access or misuse.

4. Use of Our Services

When using rukhsarsalon.co.nz, you agree that:

• Your right to use the website is personal to you.
• You will not copy, modify, or use our content for public or commercial purposes without permission.
• You will not disrupt or interfere with the security or performance of our website.

5. Intellectual Property

All content, logos, and materials on rukhsarsalon.co.nz are the property of Rukhsar Craft Limited. They are protected by copyright and trademark laws.

6. Children and Online Use

Rukhsar Craft Limited (Trading as Rukhsar Hair and Beauty Salon) may provide content that children find interesting or informative. However:

• Children under the age of 13 are not permitted to provide any personal information through our website.
• Minors under the age of 18 are not allowed to make purchases, bookings, or subscriptions without parental or guardian consent.

7. Disclaimer

The information on rukhsarsalon.co.nz is provided for general purposes only.
We reserve the right to change, update, or remove any information, products, or services on our website at any time without notice.

Rukhsar Craft Limited and Rukhsar Hair and Beauty Salon shall not be liable for any direct, indirect, or consequential damages resulting from the use of our website or products, including but not limited to viruses, service interruptions, or reliance on the information provided.